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| Welcome to our
Archives section! Here are some more articles to satisfy your curiosity on the
fascinating subject of outsourcing. Enjoy your reading! Feel free to send in
your comments to
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| Latest
articles to keep you up-to-date. Browse through the continuously updated list
gathered from leading magazines and journals. You'll find recent strategic
sourcing, offshore and global sourcing and sourcing technology articles and
stories. |
Archived Articles:
2001
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2002
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2003
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2004
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2005
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2006
Current Articles:
2007
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| 2003 |
Offshoring
Promises Huge Benefits to Consumers 
The Economist - December 2003
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| The shift of
service jobs to low-cost countries has only just begun. It promises huge
benefits to consumers everywhere.
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The
Rise of India
Business Week - November 2003 |
| With India's
brainpower reshaping Corporate America, every CEO in the US is looking at India
and every board is asking about it. "Companies are really desperate to move
their operations offshore," says neoIT Managing Partner Avinash Vashistha.
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The Real Economics of Offshoring
McKinsey - October 2003
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| Sending US
jobs offshore to cheaper labor markets generates heated political debate. Yet
offshoring benefits not only individual US companies and their foreign partners
but also the US economy, primarily by freeing up funds to create higher-value
jobs.
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IT Jobs Contracted from Far and Wide
The Globe and Mail - October 2003
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| Having grown
used to buying cars from Japan and South Korea and just about any imaginable
consumer item from China, North Americans who work in computer-related fields
are seeing some of their own jobs go to faraway places, notably India.
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The Hidden Costs of IT Outsourcing
BusinessWeek - October 2003
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| While moving
software development and tech support offshore is all the rage, many companies
find the overall savings aren't that great. |
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Offshore
Buyer’s Guide
Computerworld - September 2003
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| Offshore IT
outsourcing has become an "irreversible megatrend," as one analyst put it.
Check out this guide to the strengths, weaknesses and risks of India and 10
other countries, so you'll know what you're getting into. |
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Offshore
Security: Considering the Risks
Computerworld - September 2003
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| The economics
driving the globalization of IT infrastructure is putting the spotlight on the
security of offshore IT operations, primarily in India. Huge investments are
being made that assume that the risk of offshore security can be managed, as
long as the necessary homework is done.
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Keys to Successful BPO Relationships
CFO - September 2003
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| Outsourcing
business processes hits much closer to home than simply outsourcing IT. How do
US executives balance the risks and rewards?
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The
Russian IT Market: Time for Mergers?
The Russia Journal - September 2003
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| The Russian IT
market, though with a volume of just over $4.7 billion, is growing at a
confident rate of 15-20 percent per year. This has stimulated the beginnings of
a merger and takeover process in the sector.
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"Do-Not-Call
Registry" Launched for US Consumers
Nasscom - September 2003
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| It's a new
ruling by the US Government and it's expected to impact Indian contact centers
providing telemarketing services for companies based in North America.
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Best
Countries For Outsourcing
Forbes.com - August 2003
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| Forbes
provides a top-level assessment of seven countries that currently provide the
best alternatives for U.S. companies. The data is based on information gathered
by the A.T. Kearney division of Electronic Data Systems, which compiled its
data from the Bank of America, Gartner Group, International Data, International
Country Risk Guide, World Bank and World Markets Research Center. Data for our
assessment were also provided by neoIT, a global outsourcing advisory firm.
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Insource or Outsource?
CIO - August 2003
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| Many CIOs cite
sourcing choices as part of their overall portfolio of resourceful practices.
Some employ traditional infrastructure outsourcing while others send
application development work as far away as China. Some are bringing IT work
back in-house, while others are turning to ASPs.
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Impact
of Best Practices in Outsourcing Arrangements
Nasscom - August 2003
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| Best practices
demonstrate strategic approaches and actions to be more effective at preventing
or enhancing something in connection with meeting offshoring goals. How do
transition scorecards, managing offshore relationships etc matter?
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Small Indian Towns Gain the BPO Edge
The Economic Times - August 2003
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| With a whole
brood of BPO (business process outsourcing) high-fliers winging its way to
smaller towns, searching for that competitive edge, the outsourcing skies are
clearly opening up in the country.
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Offshore Upstarts
Outsourcing-Russia.com - August 2003 |
| In the
burgeoning arena of offshore software development and services outsourcing,
India remains the country to beat. But a growing number of international
contenders, notably Russia, are bidding to grab a bigger slice of the pie.
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Outsourcing's
Evolving Value Proposition
Michael F. Corbett & Associates - August 2003
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| Business
changes come as waves gathering shape, gaining energy and momentum, then
crashing across the companies that find themselves in their path. Those
companies that anticipate and react quickly to these waves of change can often
rise with the tide; those that don't are often crushed by the impact.
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Navigating The Offshore Services Roadmap
Silicon India - July 2003
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| No one ever
said offshore outsourcing was easy. Check out some simple tools to see if your
outsourcing plan is failproof.
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Worldview: Sourcing IT Globally
Information Week - July 2003
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| Companies that
look at global sourcing of IT weigh four factors, says Atul Vashistha, CEO of
offshore-consulting firm neoIT Inc.: cost savings, quality, risk, and control.
Then, based on those criteria, they go one of three ways: keep the work with
company employees, let outsiders do it on a company site, or give it to an
outsider working off-site, usually offshore. |
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Backlash
or Opportunity?
Business World - June 2003
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| India's ITES
(information technology-enabled services) industry has clocked nearly $8
billion in revenues and there is much hope for continued growth. However, given
anaemic global economic growth and rising unemployment in developed economies,
stories about layoffs due to 'cheap' Indian techies and offshore outsourcing
are attracting the attention of politicians who are keen on getting re-elected. |
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Offshore
Ops to Get Stronger Privacy Lock
Computerworld - June 2003
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| The Data
Protection Act, being drafted primarily to address the European Union's strict
privacy requirements, will also benefit U.S. companies that have hired Indian
firms to process jobs involving personal data.
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40% of US Enterprises Will Try Offshore IT Outsourcing by 2004, Says Gartner
Out-Law.com - June 2003
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| By 2004 over
40% of US enterprises will either have completed some type of offshore
outsourcing pilot for their IT services, or will actually be sourcing IT
services through a global delivery model, such as near shore and offshore.
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Gartner:
HR BPO Gains Steam
IT World.com - June 2003
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| Companies will
increase their spending on HR business process outsourcing (BPO) 18 percent
this year to US$46 billion compared with 2002, Gartner predicts. Human
resources is by far the most outsourced business process.
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Indian Call Centre Industry Attrition Highest in Apac
The Economic Times - June 2003
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| Attrition in
Indian call centres is the highest at 22 per cent in the Asia-Pacific region,
compared to China at 10 per cent, Philippines 13 per cent, Singapore 19 per
cent and Malaysia 18 per cent, according to a study by Australian-based
Callcentres.net.
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Should We Put a Cap on the Number of L-1 Visas?
CIO - June 2003
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| After years of
high-volume complaints, critics of H-1B visas are quieter now. That’s
largely because the annual cap on H-1Bs, which allow highly-skilled foreign
workers to work for U.S. firms, will automatically drop from 195,000 to 65,000
in October.
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Outsourcing
Backlash in the US: How Bad is it?
Business World - June 2003
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| Snowballing
protests against offshore outsourcing has drawn mixed reactions from the
industry - from cold indifference to doomsday prophecies. neoIT CEO Atul
Vashistha says the backlash could affect banking and healthcare offshoring on
data protection grounds.
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Shaken,
Not Stirred
CIO Asia - June 2003
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| The basics of
devising strategies that encourage cost reduction and service improvement in HR
processes.
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India's Offshoring BPO Model: The Upcoming Transformation
HRO Today - May 2003
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| India has
emerged as the dominant offshore BPO and HRO provider. Only the Philippines is
a near-term market share competitor. Joe Vales of Vales Consulting gives
reasons why BPO providers who have never visited India before should book their
trips now.
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Call Center Investments in RP Continue to Grow
Business World - May 2003
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| Customer
contact center investments in the country increased eight-fold in 2002,
according to Philippine Economic Zone Authority (PEZA) and Board of Investments
(BOI) data. |
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Sprint
Crunches Data from IT Outsourcing Proposals
The Business Journal of Kansas City - May 2003
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| Sprint Corp.
expected to cut a list of potential information technology vendors from a dozen
to four or five by a May 23 target date. The company is evaluating vendors as
it explores the option of taking IT work offshore.
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Philippine Leader Aims to Lure More Outsourcing
Boston Globe - May 2003
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| Move over,
India. There's a new player in the global outsourcing business. Philippine
President Gloria Macapagal Arroyo, who visited with President Bush and was
feted at a White House state dinner Monday, came to the nation's financial
capital yesterday to pitch US companies on the benefits of moving some of their
key business and technology tasks to her island nation.
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Outsourcing
Guides See Green Offshore
CNET - May 2003
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| American
businesses have long outsourced some operations to cut costs, most obviously in
manufacturing, and the technology industry also has increasingly outsourced
tasks such as applications development. More recently, many businesses have
been engaged in process outsourcing, such as moving call center operations
offshore.
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Call Centers In EMEA: Outsourcing to Surge
CommWeb - May 2003
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| Call centers
are moving "offshore" as European companies look to Africa and the Middle East
for low cost growth.
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Harnessing
the Power of Outsourcing's Next Wave - In Europe
by Michael F. Corbett & Associates Ltd.
Firmbuilder - May 2003
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| Outsourcing
has taken on new energy in Europe as the areas being outsourced have moved from
the traditional "physical" aspects of the business, such as facilities
operations and manufacturing, to the more specialized information technology
and process operations. |
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Protests
Fail to Stem Outsourcing
AFR - May 2003 |
| A global
backlash is unlikely to stem the tide of offshore outsourcing but market
players believe Australia could benefit from the next wave of outsourcing by
offering a near-shore option for Asian businesses.
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There's
More to Consider Than Cheaper Labor
Computerworld - April 2003
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| There's much
more to offshore outsourcing than lower labor rates. Industry experts and CIOs
with offshore experience caution would-be customers to carefully examine all of
the risks, including the hidden costs. It's also important to protect
intellectual property, examine the geopolitical risks in the region where the
work will be done and effectively communicate the company's overall outsourcing
strategy to stateside workers.
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GE
Top BPO Employer
Rediff.com - April 2003
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| Over a quarter
of the people employed in the country's Information Technology-Enabled Services
sector are on the rolls of multinationals like GE Capital, Standard Chartered,
AOL and HSBC, involved in captive business processes outsourcing.
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UK
Cannot Ignore Offshore Outsourcing
vnunet.com - April 2003
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| Economic
pressures will force three-quarters of British enterprises to adopt some form
of offshore outsourcing within two years, say industry watchers.
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The
Offshore Outsourcing Backlash
Ross Research - April 2003
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| Last month,
New Jersey's Department of Human Services awarded a seven-year Call Center
Outsourcing contract to Arizona-based eFund. At the time the contract was
awarded, eFund had its calling operations out of Green Bay, Wisconsin.
But.after the contract was awarded, eFund's calling operations were moved from
Green Bay to Bombay, India, and that irked New Jersey State Senator Shirley
Turner.
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A
Shore Thing?
CFO Magazine - March 2003
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| Risk and
reward have always been major factors in offshore outsourcing. The trick, of
course, is to mitigate the former while maximizing the latter.
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The
Outsourcing Rush
Dataquest - March 2003
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| The worldwide
HR outsourcing market is set to grow from $21.7 bn in 2000 to $58.5 bn in 2005.
If forecasts are anything to go by, this is the fastest growing outsourcing
segment...
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Outsourcing
IT: Buyer's Market
CFO Magazine - March 2003
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| ''Pay as you
go'' may not replace the ''one size fits all'' outsourcing model for several
years. To buy your IT infrastructure services, you should shop hard, negotiate
hard, and benchmark the terms of your agreements.
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HR
is Leaner, Not Dead
The ALBUQUERQUE Tribune - March 2003 |
| In the
continuing pressure for greater efficiencies and cost cutting, senior
management is asking itself tough questions about the company's core. "What are
our core business functions that define who we are, and how we make money?"
Without these core functions, there is no business. But they're also asking the
corollary question, "What internal functions support our operations, but are
not critical to our business?"
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Indian IT Services Industry Heading for a Churn: neoIT Exclusive
CIOL - February, 2003
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| Own a niche
segment or perish, because customers do not prefer companies beyond the top 10,
says Avinash Vashistha, MD, neoIT.
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TPI
and neoIT, the World's Leading Sourcing Advisory Firms, Expand Partnership To
Meet Market Demand for Most-Effective Offshore Sourcing Alternatives
nbc6 - February, 2003
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| neoIT and TPI
are focusing on providing more robust services that leverage the unique
capabilities and experiences of both firms - with joint sales calls, joint
service delivery teams and neoIT co-locating key personnel at TPI headquarters.
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Offshore Outsourcing: Navigating the Global IT Market
New Architect - February, 2003
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| Russia and
Egypt aren't alone in their bids for a stake in the worldwide IT market. From
India to Southeast Asia, Eastern Europe to South America, outsourcing
opportunities are becoming almost universal.
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Firm
Known as Outsourcing Experts
DallasNews.com - February, 2003
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| TPI becomes an
industry leader in forging ties: THE WOODLANDS, Texas - Miniature airplanes,
trucks and other trinkets crowd the shelves in Technology Partners
International Inc.'s Houston-area headquarters, serving as tiny mementos from
every multimillion-dollar deal the firm helps close.
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Growth
of the HR Outsourcing Market-Part 2
HRO Today - February, 2003
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| In this
interview, General Atlantic Partners' Mark Dzialga discusses an investor's
perspective on HR outsourcing
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RP Outsourcing Biz Must Look on Niche Market to Survive
Metropolitan Computer Times - January, 2003
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| "Business
process outsourcing (BPO) is in growing demand and it's but natural for some
countries to jump into it, leveraging on traditional advantages such as
telecommunications infrastructure and skilled manpower. But the problem lies in
trying to accommodate all requirements, which is actually less helpful,"
according to Atul Vashistha, CEO of US-based offshore sourcing advisory firm
neoIT.
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Managing in a Slow-Growth Economy
Industry Week - January, 2003
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| Among the Top
10 actions you can take to improve business performance, cutting costs - for
the long term as well as the short term - by moving manufacturing from existing
high-cost locations to low-cost locations elsewhere in the world is imperative,
says neoIT CEO Atul Vashistha. |
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US Consulting Firm to Study Philippine Outsourcing Capabilities
ComputerWorld Philippines - January, 2003
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| A US-based
consulting firm has initiated a comprehensive study of the capabilities of the
Philippines to meet outsourcing requirements of foreign companies. |
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BPO
Advisory Firm Eyes RP Opportunities
itmatters - January, 2003 |
| Atul
Vashistha, chief executive officer (CEO) of neoIT, recently visited Manila and
presented global opportunities for Philippine-based companies in the
outsourcing space in a CEO Forum held at the Mandarin Hotel in Makati City last
Jan 20.
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Passage Beyond India
CIO - January, 2003
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India has long
been the leader in offshore IT outsourcing, with a $4 billion IT services
export industry, a decade of lead time over most other countries and upward of
80 percent of the offshore market...
But there are three up-and-comers that are worth a look.
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Growth
of the HR Outsourcing Market-Part 1
HRO Today - January, 2003
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| In this
interview, General Atlantic Partners' Mark Dzialga discusses an investor's
perspective on HR outsourcing.
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The Expanding Territory of Offshore Outsourcing
Outsourcing Journal - January, 2003
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| Offshore
outsourcing in 2002 reached the status of a proven paradigm. Already a key
component of strategic goals for many large U.S. companies, small to mid-size
companies also are now finding ways to reap the cost-cutting and efficiency
benefits of this business transformational model.
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