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The Global Services Confidence Index 
neoIT - March 2008
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neoIT partnered with Goldman Sachs to
launch the Global Services Confidence Index, a forward-looking view into the expected
spending patterns of buying companies for outsourcing and globalization. This report
contains an overview of statistics along with insights based on CXO interviews.
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| White
Papers |
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insight into strategic and global and offshore sourcing. Read informative white
papers and case studies to get a better understanding and more in-depth
knowledge of the benefits of sourcing strategies. You'll find industry papers
and analyst reports.
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Current White Papers:
2007
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Archived White Papers:
2001
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2003
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2004
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2005
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2006
Paid Research:
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2006
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| 2008 |
Navigating Economic Uncertainty: Leveraging the Services Globalization Advantage
neoIT - February 2008 |
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The latest in neoIT's highly regarded monthly research brief 'Navigating Economic Uncertainty:
Leveraging the Services Globalization Advantage' emphasizes the importance of executing services
globalization more strategically and in a less piecemeal fashion than in years past. The immediate
benefits of successfully implementing an enterprise-wide approach are lower costs and increased
efficiency, both of which can mitigate the impact of the current economic downtown. The systematic
implementation of globalization initiatives can help companies manage today’s economic uncertainty
and lay the foundation for the next generation of opportunities in services globalization.
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| 2007 |
2008 Globalization Trends
neoIT - December 2007 |
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neoIT's research brief 2008 Globalization Trends, examines the trends that will shape the services globalization market in the coming year. neoIT forecasts continued strong demand for global services as buyer look to reap cost savings by tapping into the global services economy. The increased demand will be to the benefit of global service providers, with India continuing to lead the market. India, however, is expected to experience some disruption as rampant inflation and employee turnover impact business progress. Some secondary market service providers will likely become acquisition targets by powerhouse Indian service firms.
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Increasing Demand for Demand Management
neoIT - October 2007 |
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The latest in neoIT's highly regarded
monthly research brief 'Increasing Demand for Demand Management' examines the leading
practices in establishing demand management functions and defines the processes, success
factors and metrics for demand management. By recognizing and delineating demand management
functions, organizations can help organizations better map business unit objectives to
global sourcing priorities and processes. The research brief outlines the steps that go
into creating corporation-specific demand management model and process.
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Negotiating a Global Services Outsourcing Agreement
neoIT - September 2007 |
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This month neoIT's research brief 'Negotiating a
Global Services Outsourcing Agreement' explores the process of a successful negotiations strategy.
One common mistake for negotiating teams is to skip the first basic steps and jump directly to tactical
negotiations, leaving the internal organization without a consistent strategy or executive support when
negotiating. The lack of consistent "marching orders" is a frequent cause of corporate backlash and
negotiation backtracking. Successful global services negotiations require complex preparation. The
steps discussed in the brief report ensure that the negotiating teams receive consistent support across
the enterprise, from corporate executives to legal and financial experts.
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Retail Promotions: Gaining Advantage from Global Services
neoIT - August 2007 |
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The latest neoIT's research brief Retail Promotions: Gaining Advantage from Global Services explores the promotional spend in the retail industry and the steps to maximizing promotion effectiveness.
It also discusses the differences between traditional information technology outsourcing (ITO) and business processes
outsourcing (BPO) services to improve promotions. The brief covers the core competencies that retailers should focus on
in-house to maximize profitability and those that they should globalize to avail the opportunity to analyze more data more
quickly while managing costs.
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Currency Risk: Overcoming the Dollar's Demise
neoIT - July 2007 |
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The latest neoIT's research brief: Overcoming the Dollar's Demise helps clients plan
for changes in outsourcing relationships that will inevitably occur as offshore vendors adapt. The research brings to forefront the impact
of Currency changes on Services Globalization. Many changes impact global services, while some can be controlled with strong management,
others such as currency valuation can only be managed as risks. The research brief looks at the implications of currency fluctuations on
vendors and the potential impact on client organizations. neoIT's research recommends client organizations consider developing contingency
plans, such as building currency fluctuations and hedging risk into global services contracts. At the same time, clients need to closely
monitor current sourcing agreements so that they are aware of incremental changes in vendor's practices and billing procedures which subtly
mask price increases.
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Private Equity Firms Turn to Global Sourcing for Returns
neoIT - June 2007 |
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Private Equity Firms Turn to Global Sourcing for Returns, discusses the
topic of global sourcing's influence on private equity. How increasingly,
private equity firms are leveraging global sourcing to drive additional returns
from their investments. Global sourcing can be a strong asset for firms looking
to improve savings and enhance company value as well as streamline the
operating model. The benefits of global sourcing, from predictable cash flows
and the ability to finance the investment, make it an attractive management
tool for private equity portfolio companies, particularly during the
divestiture phase. While global sourcing has inherent risks, with sufficient
planning, the risk can be calculated and managed. The latest in neoIT's popular
monthly research series looks at the suitability of global sourcing and
provides useful strategic insights for private equity firms.
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Managing Change While Going Global
neoIT - May 2007 |
Managing the transition to global services can be disruptive to the
organization and traumatic for staff. The "Managing Change While Going Global"
research brief provides insight into the critical elements for an organization
to successfully implement an offshore initiative, whether it is
project-specific or a sweeping company-wide change.
The research brief, addresses how to approach the multi-dimensional change
incurred when shifting to services globalization. While changes to systems and
processes can be challenging, one of the most daunting issues brought about by
services globalization is the impact on employees. neoIT's Change Management
research brief helps business leader understand the steps involved in a
successful transition. Equally important is how to achieve personnel buy-in
through an effective communications plan, given the lengthy transition and the
challenges faced. Before launching a services globalization initiative, neoIT
recommends the steps organizations should take in order to become "Change
Ready".
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The Futurized Corporation
neoIT - March 2007
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The Futurized Corporation is the one who is able to seamlessly stitch together
component-based global services from different providers, interwoven with its
own operations, in order to achieve the highest degree of agility in their
operating model. Such an organization will keep its vision, strategic execution
and core competencies in house; these three building blocks will be the sources
of competitive advantage for the Futurized Corporation - beyond them, all
functions in the value chain can be outsourced and done better by others.
Register
here to receive email notifications related to the release of the book.
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Transitioning from a Staff Augmentation Model to a Managed Services Model
neoIT - February 2007
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This report looks at the distinct advantages and disadvantages of a staff
augmentation model versus a managed services model, and addresses a number of
important questions that organizations should ask in the process:
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What are the unique advantages and disadvantages of each model? |
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Is there an optimal combination of staff augmentation and managed services? |
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What is the best-practices approach to transitioning from a staff augmentation
model to a managed services model? |
The report provides current information on how organizations can successfully
transition to a shared model, striking an optimal balance between staff
augmentation and managed services. In addition, it highlights the emerging
trends in managed services, which many companies are adopting, given increased
pressures in business markets to grow and increase economies of scale without
proportionally increasing costs.
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Services GlobalizationSM Trends 2007
neoIT - January 2007
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The key trend for 2007, neoIT predicts, is business transformation, which
global companies will leverage to improve time-to-market, gain new business,
standardize processes and significantly lower costs. This report provides a
snapshot of buyer, supplier and geographic drivers that will shape the top
global services trends of 2007.
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