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| Welcome
to our Archives of White Papers & Case Studies! This section will give you
more insights into the fascinating subject of outsourcing. Enjoy your reading!
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Current White Papers:
2007
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2008
Archived White Papers:
2001
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2002
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2003
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2004
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2005
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2006
Paid Research:
2004
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2005
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2006
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| 2003 |
Offshore
Consulting set to transform the consultancy landscape? 
Top-Consultant - December 2003 |
| This
research highlights four alternative scenarios for the offshore/onshore
consulting market of the future, highlighting those firms that are likely to
thrive under each of the scenarios. Will a few offshore firms steal a march
over large-scale onshore firms? |
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Globalization
of IT Services & White Collar Jobs
The Institute for International Economics - December 2003 |
| Globalization
of services essentially means more work will be done offshore. But it also
means broader diffusion of IT throughout the economy and even greater demand
for workers with IT skills and proficiency.
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Global
IT & Business Process Service Delivery Trends In 2004
neoIT - December 2003
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| Countries
around the globe are increasingly playing host to offshore services providers
as they enter the competitive global services delivery theater armed with
portfolios that stretch from custom application development to commercial
packaged application integration to business process outsourcing. As we
approach the New Year, neoIT examines the major trends that are likely to
impact the global services delivery market in 2004. |
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Economic
Study on Outsourcing, Protectionism, Global Labor Arbitrage
Morgan Stanley - December 2003 |
| This
Special Economic Study by Morgan Stanley examines the pressures of currency
realignment been aggravated by the IT-enabled global labor arbitrage, as
production and employment shift from high-cost to low-cost destinations,
leading to trade frictions. |
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Offshore
Outsourcing: State of the Industry - Part II
Sourcing Interest Group - November 2003 |
| A
comprehensive report focusing on sourcing strategies and the state of the
offshore outsourcing industry. This Part II of the report (first part was
carried in last month's Offshore Insights) gets into the nuts and bolts of
getting ready, understanding the legal issues, and managing offshore
outsourcing.
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Wachovia
Securities IT Services Report
Wachovia Research - November 2003 |
| An
in-depth analysis of companies in India vis-à-vis offshore potential,
wherein offshore business momentum was seen as accelerating; pricing to be flat
to slightly rising; operating margins being stable, and many more business
critical factors were explored. |
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Challenges
with Offshore Business Process Outsourcing
neoIT - November 2003 |
| While
it is true that the volume of offshore BPO deals is rising, the alarming fact
is that as many as 50 percent of the deals actually fail. Everyone talks of the
drivers in BPO offshoring, but what are the challenges? What are the basic
questions a company needs to consider into before taking a business process
offshore? How should companies plan for success? |
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Offshore
IT Services: An Intermediary's Angle
Bear Stearns - November 2003 |
| A
new research note from the Bear Stearns provides a quick view into trends in
the offshore IT services industry. The summary gives good insight into growth
opportunities and the leaders in IT services.
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Onshore
vs Offshore Outsourcing
neoIT - October 2003 |
| What
differentiates offshore outsourcing from onshore outsourcing? English speaking
IT graduates, low wage structure, an attractive labor pool, quality of
delivery, speed of business and flexibility in business operations. Offshoring
is becoming a critical component of every company's IT budget. But what are the
differences in financial models, operational models, risk factors and sourcing
methodologies that buyers need to know? This article compares and contrasts
onshore with offshore outsourcing and best practices to be followed for
maximizing ROI. |
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Offshore
Outsourcing: State of the Industry - Part I
neoIT - SIG - September 2003 |
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A comprehensive report focusing on sourcing strategies and the state of the
offshore outsourcing industry. Besides reducing costs, offshoring taps an
educated workforce, which can result not only in higher productivity but better
revamped processes. Prospective clients need to do their homework on countries
and providers. This report provides an overview of offshoring. Next month, we
will introduce part II in the series which gets into the nuts and bolts of
getting ready, understanding the legal issues, and managing offshore
outsourcing. |
| This
article explores security concerns and looks at some of the best practices for
mitigating the risks prevailing in the industry today. The article also
outlines the role of a third party Security Organization in managing
security-related issues. |
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Security
Best Practices in Offshoring
neoIT - September 2003 |
| With
offshore outsourcing comes risk, including: security, cultural compatibility,
legal framework, infrastructure, geopolitical risks, etc. Understanding and
identifying measures to mitigate the risks is essential to maximize returns on
offshoring initiatives. Yet, of all the factors, security and disaster recovery
is a significant concern with offshore engagements. In fact, it is one risk
that and has assumed more significance in the post-September-11 world. |
| This
article explores security concerns and looks at some of the best practices for
mitigating the risks prevailing in the industry today. The article also
outlines the role of a third party Security Organization in managing
security-related issues.
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Assessing
and Building The Offshore Road-Map
neoIT - August 2003 |
How does a firm begin the process of evaluating offshore outsourcing? What
criteria and factors should be evaluated to make decisions on the potential
scope for offshoring:
- What to offshore?
- Where to offshore?
- When to offshore? |
| This
article outlines a best-practices framework for companies to make these
decisions in a systematic process. |
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Sourcing
an Offshore F&A Provider
neoIT - July 2003 |
| Offshoring
of F&A processes is growing significantly as company F&A strategies
evolve from outsourcing to offshoring. With these changes, firms need to
approach their offshore outsourcing strategies with prudence and caution,
carefully analyzing their strategic plan, sourcing process and on-going
management. Why is offshore F&A different than traditional outsourcing?
What steps should you take to ensure offshore success? |
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Moving
Up the Value Chain - Non-core to Core
neoIT - July 2003 |
| The
offshore BPO market is evolving quickly, especially in India and the
Philippines. As companies become more comfortable with offshore markets and
suppliers, they are moving from outsourcing non-core to core processes. What
are the kinds of relationships existing in the BPO marketplace? What are the
growth challenges and what are the lessons learned? At the NASSCOM ITES/BPO
conference, neoIT discussed this trend along with the projected growth and
evolution of the global supplier market. |
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Case
Study: Oracle India Development Center
Nasscom - June 2003 |
| Oracle,
one of the first software companies to set up its India operations, established
two Oracle India Development Centres (IDCs), at Bangalore and Hyderabad to
carry out cutting-edge development work across the entire Oracle product
family. |
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Global
IT Services Firms Move Offshore: What Does This Mean for the Market?
neoIT - June 2003 |
| Why
are the large multinational firms making a queue to offshore locations such as
India, Philippines, China and Russia? What does this mean for the offshore
supplier market and what do buyers need to know to better understand the
changes? This article discusses the changes in the offshore market and the
evolution of the supplier service delivery models and gives buyers insight into
what they should look for in a good outsourcing partner. |
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Offshore
BPO: Moving Up the Value Chain from Non-core to Core
NASSCOM/neoIT - June 2003 |
| As
companies become more comfortable with offshore markets and suppliers, they are
moving from outsourcing non-core to core processes. At the NASSCOM ITES/BPO
conference, neoIT discussed this trend along with the projected growth and
evolution of the global supplier market. |
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neoIT
Help Guide Series: Visiting Offshore Suppliers
neoIT - June 2003 |
| Risks
surrounding offshore outsourcing must be understood and addressed to achieve
the financial and performance goals that typically drive an offshore
outsourcing initiative. The offshore supplier market is relatively immature,
however the quality of the supply base can be measurably higher than domestic
integrators with mature operating models. This help guide will help you begin
to develop a plan for visiting offshore markets and suppliers. |
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Business
Processes That Make Good Business Sense to Outsource
By Ross Research
Harvard Business Review - May 2003 |
| Outsourcing
intelligently -- putting non-core business functions in the hands of
third-party function experts -- is increasingly becoming the path to better
profitability. A Q&A session with Lisa Ross of Ross Research, in
association with Harvard Business Review, discusses the best business processes
to outsource. |
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Offshore
Program Management
neoIT - April 2003 |
| Program
Management is the essential monitoring tool in any offshoring engagement, but
often does not get the attention it deserves. What effort is needed to deliver
successful offshore program management? What are the critical success factors
beyond contract signing? And how is offshore program management different from
onshore? This article gives you tactical information that you can apply to your
own program management, and discusses the value of using an independent third
party to monitor the program. |
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Outsourcing
Trends Affecting the Mid Market, 2003
Ross Research - April 2003 |
| Mid-market
companies in the United States and abroad comprise a huge, yet relatively
untapped market for outsourcing service providers and sourcing advisors. This
analysis helps you gain insights into opportunities in mid-market outsourcing
and the top 10 trends affecting mid-market companies today. |
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Mapping
Offshore Markets
neoIT - April 2003 |
| The
brainpower and practical experience of neoIT's advisory team has been tapped to
deliver an extensive and in-depth study of offshore markets. This study will
serve as a cornerstone for decision-makers in terms of understanding the
offshore market scenario in markets such as India, Philippines, Russia, China,
Canada, Ireland, Eastern Europe, Malaysia, Mexico/Latin America, and others. |
| neoIT
gives you facts on: Education; Core competencies; Labor costs; Culture and a
special section on outsourcing cities of excellence. |
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The
Russian Offshore Software Development Industry Survey
Outsourcing-Russia.com - February 2003 |
| In
the related PDF, you will find the results of the Russian Offshore Software
Development Industry Survey conducted by Outsourcing-Russia.com. |
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Monthly
Report on Russian Economy
An Eye on Russia
Ernst & Young - January 2003 |
| This
monthly review from E&Y talks about the state of the Russian industry and
economy scenario. Page 7 of this 12-page report dwells on how Russia stands in
terms of projects being sourced into and outside Russia. |
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