Telstra is considering proposals that would send some of its information
technology services offshore as it renegotiates outsourcing contracts worth
about $400 million a year.
The move comes as China lays down the welcome mat for multinational software
service suppliers in a bid to emulate India's success as an offshore supplier.
Last year Indian software exports jumped 30 per cent to reach $US8 billion ($12
billion).
Computing services supplier EDS Australia confirmed it has put forward a number
of proposals to Telstra that include leveraging the multinational's various
development centres.
EDS has bolstered investment in its "BestShore" strategy which promotes
software and call centre services in 16 cost effective locations including
Australia and New Zealand. The company also opened a 500-seat centre in Mumbai,
India.
"This is a global industry and we will use our global resources to assist
customers who need to drive down costs," said EDS Australia managing director
Don Easter.
About 750 Telstra staff moved over to EDS two years ago when EDS signed a
five-year, $500 million contract with Telstra to maintain its billing and
shared services applications.
Telstra chief information officer Jeff Smith yesterday confirmed the carrier
was considering various proposals from EDS and IBM GSA as it set about
"re-engineering" its outsourcing contracts.
Mr Smith said the carrier would consider offshore options.
"One of our goals is to leverage the intellectual property of our suppliers . .
. If they have different options for where different pieces of work can be done
we will consider that."
Mr Smith said the carrier expected to have restructured the contracts by the
end of the year.
Meanwhile other suppliers are hoping to benefit from Telstra's drive to reduce
the cost of supporting its information technology infrastructure by 50 per cent
in the next three years.
"We hope to get more work from Telstra as it re-evaluates non-performing
contracts that were too technology focused," said Geoff Stalley, managing
director of BearingPoint Australia.
Like many other suppliers, BearingPoint, formerly KPMG Consulting, has
discovered businesses are acutely aware of savings that can be made by
contracting work in offshore locations or importing labour from low-cost
countries.
The company recently opened a development centre in Shanghai after comparing
the relative virtues of China and India.
It was China's domestic market that tipped the balance, said Robert Lees,
executive adviser, Asia-Pacific at BearingPoint.
A recent report from offshore outsourcing specialist neoIT outlined some of the
advantages of the Chinese market for service suppliers now fighting to stay
price competitive.
"Labor rates are very low [think India 10 years ago]. Typical information
technology rates range from $US3000 to $US8000," the neoIT report said.
Drawbacks include a lack of English speakers, a weak affinity with many Western
cultures, gaps in some infrastructure and government policies that have been
less than supportive of foreign enterprise in the past.
None of this is news to Mr Lees who first started doing business in China in
1978. However, he maintains recent developments mean advantages now outweigh
the disadvantages.
Growth in demand from Chinese companies like the Bank of China and China
Telecom and multinationals like Federal Express have redoubled efforts to crack
the Chinese market, and convinced BearingPoint to open the Shanghai development
centre.
Internationally, the Asian region is growing faster than its European and North
American counterparts, Mr Lees said.
"Our north-east operations pay a lot of bills. South-East Asia has potential as
well," he said.
Software development and systems integration work has become increasingly
important for BearingPoint during the past couple of years as the market for
traditional consulting dried up.
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