HANOI, Vietnam - Foreign investors and the Vietnamese government are
trying to push this emerging economy up the learning curve, nudging
it into higher-tech and higher-margin businesses - and winning
commerce away from better-established countries.
When British recruitment agency Harvey Nash PLC began scouting for an
offshore hub for its new software-development business six years ago,
Vietnam wasn't an obvious choice. While countries such as India, the
Philippines and South Africa already were latching onto the
outsourcing phenomenon, Vietnam still was in the business of trying
to make shoes, bicycles and clothes cheaper than anybody else.
But when Harvey Nash's inspection team returned from Hanoi to assess
the options, Vietnam was the top contender. Its mix of low wages,
improving English-language skills and technical proficiency helped
tip the balance in its favor. An alliance with FPT Software Corp., a
unit of Vietnam technology company FPT Corp., also gave the nation an
edge, at a time when outsourcing wages and job-hopping were on the
rise in India.
Today, Harvey Nash employs 1,500 people across Vietnam through its
own business and its partnership with FPT. It develops billing
software for telecom companies such as Belgium's Belgacom SA, creates
applications to manage human resources at Honda Motor Co.'s British
unit, and tests software systems for Discovery Communications Inc.'s
Discovery Channel and NBC Universal's MSNBC.
Since beginning to open up its economy in the late 1980s, Vietnam has
mostly seen its economy expand on the back of agricultural exports
and low-wage manufacturing. But many prospective investors sensed
Vietnam is capable of doing much more.
During a visit to Hanoi last year, Microsoft Corp. founder Bill Gates
said there was no reason Vietnam couldn't follow India into software
development and other forms of outsourcing.
Last year's decision by Intel Corp. to build a $1 billion
semiconductor factory near Ho Chi Minh City was a turning point of
sorts for such efforts.
Intel's announcement was a sign to the international investment
community that major high-tech companies were comfortable channeling
large amounts of money into Vietnam.
Industrial land here is cheaper than in China. Wages are about a
third lower than in China's industrial coastal regions. And with a
population of almost 90 million people, half of whom are under 30
years old, Vietnam's talent pool is deep and increasing.
The fact that Vietnam is controlled by the Communist Party isn't a
concern for most investors. Adam Sitkoff, executive chairman of the
American Chamber of Commerce in Hanoi, said Vietnam's leaders have
closely watched China's development and are following Beijing's
strategy of opening up the economy to investment while maintaining a
tight hold on political power.
While corruption remains a problem in Vietnam, government leaders
said they are working to reduce the bureaucratic processes that could
lead to graft. At the same time, Vietnam is offering incentives to
investors such as Intel.
Since Intel's commitment, Vietnam has seen a surge of interest from
technology companies hoping to follow in the semiconductor firm's
path, said Vice Minister for Planning and Investment Cao Viet Sinh.
"Higher-end investors are coming here and sensing the opportunity,"
Mr. Sinh said. "We have a young work force here, which is familiar
with technology, and the training is getting better all the time."
California consultancy neoIT ranked Vietnam's Ho Chi Minh City as the
top non-Indian city in its 2006 review of the most competitive cities
for outsourcing, based on the available labor pool and
infrastructure. The only other non-Indian cities in the top 10 are
Manila and Shanghai.
While foreign companies are paying closer attention to Vietnam, the
country also is beginning to spawn home-grown high-tech outfits such
as Glass Egg Digital Media and Alive Interactive Media Inc. in Ho Chi
Minh City, which design parts of videogames for companies such as
Microsoft, Sony Corp.'s Sony Computer Entertainment Inc. and
Electronic Arts Inc.
Other Vietnamese companies, such as TMA Solutions, develop software
for clients including Nortel Networks Corp. and Alcatel-Lucent.
"This is a very bright sector for Vietnam," said Louis Nguyen, a
Vietnamese-American financier, who, until recently, was a fund
manager at VinaCapital Group, overseeing a technology investment fund
that invests in Vietnamese companies.
Vietnam still is some way from becoming the next India, China or even
a Philippines - the reigning outsourcing giants in Asia. The latter
two are leading the race to get a slice of an information-technology
outsourcing market with an estimated value of $34 billion in 2005,
according to industry consultancy B.E.A. Associates Inc.
Moreover, the global outsourcing industry relies as much on the
quality of telecommunications as on the talent pool, and in this
respect Vietnam still is lacking, industry analysts said. The English
spoken by its work force doesn't flow off the tongue as fluently as
it does among Indian or Filipino workers, either.
But building up telecommunications is a quicker fix than building up
a competent work force, and an increasing number of companies, such
as Harvey Nash, are getting in early to tap as much talent as they can.
Graham Davies, vice president of Harvey Nash's software-development
unit, said software development and business-process outsourcing
comprised about 20% of the company's GBP 251.7 million ($499.5
million) in revenue in the 12 months ended Jan. 31, after starting
from scratch six years ago. Over the next two to three years, he
expects more work to come from U.S. clients to complement Harvey
Nash's mostly European business base.
The nature of the company's business is a good match with the
increasing number of Vietnamese graduating into the work pool and
aspiring to snag the kinds of jobs that can help them climb into the
country's middle class. Mr. Sinh, vice minister for planning, said
Vietnam's government is focusing on improving education to strengthen
what he describes as the country's "soft infrastructure."
Mr. Davies, among others, said this focus is paying off. "There's a
lot of concentration on the hard sciences and mathematics in the
Vietnamese universities," he said, while acknowledging that newly
arrived companies are beginning to compete with his firm for the pick
of graduates.
Tuan Nguyen, 28 years old, is just the kind of person the outsourcers
hope to nab. Sitting in his cubicle in Harvey Nash's three-floor
office in Hanoi, he speaks fluent English and is a skilled coder.
"This is just the right work for me," Mr. Nguyen said, while figuring out the coding on the software for a London financial-services
company. "Sometimes the problems are difficult to solve, but that's
the challenge."
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