|
Welcome to the February 2005 issue of Offshore Insights!
We are tracking the offshore outsourcing space to give you updated news, views
and trends to add value to your offshore outsourcing decisions.
This month we examine the major HR challenges in offshore captive centers.
Global innovators such as GE, AMEX and HSBC, have achieved great success in
launching, managing and scaling global ITO/BPO operations. Other organizations
are quickly following their example and as offshoring gains mature in volume
and complexity, we foresee an exponential rise in captive centers both in terms
of number and scale. Still, many captive centers have experienced difficulty in
achieving their objectives in terms of scale, scope and cost savings. While
this setback can be attributed to many factors, Human Resources (HR) is one of
the first major hurdles for setting up a successful captive center. Companies
that underestimate this step typically suffer scaling issues coupled with a
lack of productivity and savings.
|
| |
| Offshore Sourcing Articles
|
 |
HR Challenges with Offshore Captive Centers  |
| |
By neoIT
|
| |
Any captive offshore phenomenon presents significant challenges to management,
including the key impacts of managing the organizational, processes, and
finances of an enterprise. The impacts are often felt in the initial stages of
setup, and, if mismanaged, the centers need to be prepared for long cycles of
adjustments and stabilization...
Seven areas that must be addressed for successful management of global
resources:
|
- |
Cultural differences
|
|
- |
Organizational structure
|
|
- |
Market positioning
|
|
- |
Recruiting
|
|
- |
Training & development
|
|
- |
Compensation & benefits
|
|
- |
Retention
|
|
 |
|
|
The Services GlobalizationSM Handbook |
| |
By neoIT
|
| |
A compilation of neoIT's most-requested research, The Services
Globalization Handbook, is a perfect guide for anyone considering a global
outsourcing strategy. Clearly written and easy-to-navigate, this handbook
provides nuts and bolts advice on getting started, picking a leader for your
globalization team, negotiating contracts and managing your global operations.
neoIT's lifecycle approach to globalization issues makes this a must-read for
anyone who seeks a better understanding of the outsourcing phenomenon,
particularly executives pondering offshore waters.
|
|
| Top |
| Industry Research and Case Studies |
|
|
| Top |
| Special Events |
|
|
| |
March 1, 2005
Online
neoIT experts,
Atul Vashistha
and
Craig Lewis, will participate in an open
dialogue with Prudential analyst
Bryan Keane
on the
State of the Global Outsourcing Industry.
|
|
|
|
| |
March 9, 2005
New York, NY
Tarun Mehta, neoIT Managing Director, will
present
Offshoring, Insourcing, and Outsourcing: A Close Look at
the Global Sourcing Lifecycle.
|
|
|
China Software Outsourcing Conference
|
| |
April 14, 2005
Shanghai, China
Atul Vashistha, neoIT CEO, will keynote this
conference and discuss
China's Position in the Global Outsourcing Industry: Then, Now and Beyond.
|
|
|
INVESTING IN INDIA: Presented by Financial Research Associates
|
| |
April 18 – 19, 2005
New York, NY
Eugene Kublanov, neoIT Vice-President
(Corporate Development), will discuss
Outsourcing: India’s Engine of Growth.
Download brochure
|
|
|
SOURCING
2005: Exchanging Ideas, Sharing Information – Building Value
|
| |
May 24 – 27, 2005
Scottsdale, Arizona
Atul Vashistha, neoIT CEO, and
Mehran Assadi, CIO of National Life will host
a discussion on
Why Your Company May Not Be Ready to Pursue or Ramp-up Offshore.
|
|
| Top |
| Offshore Knowledge Center |
Visit the
Offshore Knowledge Center to learn more about global and offshore
outsourcing. Examine best practices on the full lifecycle of offshoring from
assessment and due diligence to transition, on-going management and analysis.
You will find reports written by respected industry analysts, offshore articles
from around the Web, and other important resources, such as newsletters and
presentations.
|
|
What’s new in the OKC |
|
|
| Top |
|
|
neoIT in the News |
 |
| |
IT Outsourcing - Take a Page from Corporate Canada
|
| |
IT World Canada,
February 2005
|
| |
According to neoIT, outsourcing often doesn't achieve desired
results because it lacks executive buy-in — the C-suite must believe — it lacks
resources to support the effort, the corporate governance around planning and
implementation falls down, and companies mismanage or have “misguided”
expectations.
|
| |
| |
Indian BPO Has a Long Way To Go
|
| |
Business Standard,
February 2005
|
| |
According to a nationwide survey of Indian cities considered the
most attractive ITO/BPO services destination conducted by the firm neoIT,
Gurgaon pips Bangalore to second place.
|
| |
| |
Why Home-Shoring May be the Next Big Thing
|
| |
IT Manager's Journal,
January 2005
|
| |
"You can't necessarily rely on someone who's home-shoring to be
sitting at the phone for any length of time," said neoIT’s Kublanov. "None of
our clients would consider it an option to offshoring."
|
| |
| |
How Gurgaon Clinched Top Vote for IT, BPO
|
| |
Indian Express
January 2005
|
| |
"Gurgaon scored well with international clients because of
availability of trained manpower. North Indians are believed to have a better
accent with English compared to those from the south and the cost of imparting
language training was also low here," says neoIT’s Satpathy.
|
| |
|
|
Opinion Poll |
|
| |
Does your organization consider
outsourcing a key strategic initiative for 2005?
|
| |
|
|
|
|
Resources |
|
| |
Sonnenschein
Nath and Rosenthal, LLP
|
| |
With 700 attorneys and other professionals in nine U.S. offices
and a global reach throughout Europe, Asia, the Middle East, Latin America and
Canada, Sonnenschein serves many of the world's largest and best-known
businesses, nonprofits and individuals. Founded in 1906, the firm is a leader
in innovative legal services, serving its clients through integrated,
inter-office cooperation and teamwork among practice groups to provide
efficient, effective and timely legal services and business counseling.
|
| |
|
|
|
|
|
|
Your Space
(Readers write-in) |
|
| |
|
neoIT derives knowledge from market intelligence. Your opinions and views
matter to us. If you feel you have something interesting or important to tell
us, please
|
|
write to
|
|
Note: Articles will be edited for content and length.
|
| |
|
|
|
Email your comments and
|
|
questions to
|
|
|
|
|
