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Welcome to the July issue of Offshore Insights!
As firms continue to establish and expand their offshore (services
globalizationSM) presence through either a captive center or 3rd
party sourcing relationship, it is becoming increasingly important to develop
an operating structure that changes, enhances and adapts to the new global
delivery model. Successful firms undertake a fundamental shift in process,
structure and approach of managing the delivery of services, and hence, undergo
a transformation to fully take advantage of the benefits of offshoring. This
transformation requires an equal emphasis on the onshore/offshore organizations
under the captive scenario or the retained/outsourced organizations under the
3rd party sourcing scenario. Typically, companies are struggling to answer a
few critical questions once the decision to offshore (services globalizationSM)
has been made:
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What processes, locations and ownership models are best suited for
globalization?
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How should the customer expectations be managed to ensure a consistent
experience and minimum variability?
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How should processes be designed to provide clarity in ownership and handoffs
amongst the onshore and offshore teams?
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What are the appropriate organization reporting structures and management
processes?
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What changes need to be made to ensure systems and infrastructure are capable
of handling a truly global de-centralized delivery model?
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We are tracking the offshore outsourcing space to give you updated news, views
and trend to add value to your offshore outsourcing decisions. This month, we
explore how traditional outsourcing has facilitated companies to incorporate
the principles of transformational outsourcing.
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| Offshore Sourcing Articles
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Transformational Outsourcing  |
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By neoIT
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This white paper provides insights on how to approach a
fundamentally sound transformation effort of the entire company that deals with
the offshoring of services, whether within the information technology area or
the business process arena. While many white papers and articles have been
written on offshoring of projects and processes, this focuses on transforming
the organization.
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| Industry Research and Case Studies |
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| Special Events |
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Strategic Sourcing 2004 -- Inconnectiva Conference
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July 30, 2004
Mumbai, India
Pradeep Mukherjee, neoIT Managing Director,
will present on
Challenges with Offshore BPO, on July
30, 2004.
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IDC’s Directions 2005
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August 4 - 5, 2004
New Delhi & Bangalore, India
Avinash Vashistha, neoIT Managing Partner,
will present on
BPO Leaders: The Road Ahead, in New
Delhi & Bangalore on August 4 & 5, 2004.
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Center
for Business Intelligence’s Shared Services for Electric, Oil & Gas Companies
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September 13 – 14, 2004
Chicago, IL
A neoIT Director, will jointly present with Motorola Malaysia MD S Surya, on
How to Effectively Evaluate, Measure and Mitigate Risk when Offshoring Shared Service Processes,
on September 13, 2004.
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Sacramento Area
Human Resources Association Annual Event
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September 15, 2004
Sacramento, CA
Brian Tumpowsky, neoIT Director, will present
on
Changing Role of the HR Manager, on
Wednesday September 15, 2004.
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The
2004 China Outsourcing Summit
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September 17 - 18, 2004
World Trade Center Zhejiang, Hangzhou, China
Avinash Vashistha, neoIT Managing Partner,
will present on
Globalization of Services, on Friday
September 17, 2004.
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SRI
Conference -- Outsourcing in BFSI
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September 22, 2004
New York, NY
Atul Vashistha, neoIT CEO, will present on
Developing Strategic Alternatives in Outsourcing,
on Wednesday September 22, 2004 at 10.30 am.
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The Conference Board's 2004 HR Outsourcing Conference
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September 27 - 29, 2004
Chicago, IL
Atul Vashistha, neoIT CEO, will present on
Global Sourcing: Does It Match Your Strategy,
on Wednesday September 29, 2004 between 10 am & 11 am.
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2004 Computer and Internet Law Section of the Oregon State Bar Annual CLE
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October 7, 2004
Portland, Oregon, USA
Eugene Kublanov, neoIT Vice-President
(Corporate Development), will present on
International Panel: Software Outsourcing Abroad; China Market Access,
on Thursday October 7, 2004 between 2 pm & 2.45 pm.
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Keane VIP Event
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October 15, 2004
Pebble Beach, CA
Atul Vashistha, neoIT CEO, will present and
moderate on
Services Globalization, on October 15, 2004 between 9 & 10
am.
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American
Conference Institute -- Offshore Outsourcing 2004
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October 20 - 21, 2004
New York City, NY
Eugene Kublanov, neoIT Vice President, will
present on
the State Of Offshore Outsourcing, on
Wednesday October 20, 2004.
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Consulting
Summit
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October 21 - 22, 2004
New York City, NY
Atul Vashistha, neoIT CEO, to present on
October 21, 2004.
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| Offshore Knowledge Center |
Visit
Offshore Knowledge Center to learn more about global and offshore
outsourcing. Examine best practices on the full lifecycle of offshoring from
assessment and due diligence to transition, on-going management and analysis.
You will find reports written by respected industry analysts, offshore articles
from around the Web, and other important resources, such as newsletters and
presentations.
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What’s new in the OKC |
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neoIT in the News |
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Most State Governments Shipping Jobs Overseas
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LA Times
July 2004
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State governments in the US, like private companies, had an
obligation to consider the social costs along with the cost savings, says neoIT
CEO Atul Vashistha.
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Outsourcing World Tour 2004
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CIO Magazine
July 2004
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This guide covers the strengths and weaknesses of the
outsourcing market in 24 countries, and can serve as a primer for navigating an
increasingly globalized marketplace.
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Lost in Translation 
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CIO Magazine
July 2004
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Before the arrival of offshore workers for training onsite,
neoIT's Vashistha advises creating a transition road map that outlines all the
processes involved in knowledge transfer.
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Outsource or Set Up a Subsidiary?
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Electronic Business
June 2004
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With outsourcing you don't control workers and you have far less
control over IP, says neoIT Managing Director Debashish Sinha.
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IT Wage Costs Heading North
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The Financial Express
June 2004
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Costs have been the prime driver for outsourcing to India, but
it’s not the only factor. India remains the choicest destination because of
skill sets, both soft and IT, says Avinash Vashistha.
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Opinion Poll |
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In your opinion, which country offers
the most data and IP protection?
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Resources |
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Hughes & Luce
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Hughes & Luce has almost 30 years of experience in outsourcing
and has represented clients in more than $100 billion of telecommunications,
information services and process re-engineering outsourcing transactions.
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Your Space
(Readers write-in) |
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neoIT derives knowledge from market intelligence. Your opinions and views
matter to us.
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If you feel you have something interesting or important to tell us, please
write
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to
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Note: Articles will be edited for content and length.
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Email your comments and
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questions to
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