Welcome to our June issue of Offshore Insights!
In May we spoke at the Sourcing Interests Group’s Spring Conference, where we
polled the attendees to understand the most critical and pressing offshore
issues on people's mind (for both BPO and ITO offshore outsourcing). The
feedback we received consisted of the following list of top challenges for
offshore buyers:
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Preparing the organization for offshore outsourcing
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Location selection and global models to approach the industry
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Process/project selection for offshore outsourcing
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Supplier due diligence and selection
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The changing role of sourcing leaders
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Change management and transition
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Setting up an offshore Project Management Office (PMO)
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Measuring ROI
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The offshore industry is evolving – business process outsourcing is maturing,
mergers and acquisitions are flooding the industry and new markets are
emerging. We are tracking the offshore outsourcing space to give you updated
news, views and trends to add value to your offshore outsourcing decisions.
This month, we launch our help guide series, provide you with information on
business process outsourcing and look into the trend of multinational IT
services firms moving to offshore locations.
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| Offshore Sourcing Articles |
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Global IT Services Firms Move Offshore: What Does This Mean for the Market?
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By neoIT
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Why are the large multinational firms making a queue to offshore
locations such as India, Philippines, China and Russia? What does this mean for
the offshore supplier market and what do buyers need to know to better
understand the changes? This article discusses the changes in the offshore
market and the evolution of the supplier service delivery models and gives
buyers insight into what they should look for in a good outsourcing partner.
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| Industry Research and Case Studies |
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neoIT Help Guide Series: Visiting Offshore Suppliers |
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By neoIT
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Risks surrounding offshore outsourcing must be understood and addressed to
achieve the financial and performance goals that typically drive an offshore
outsourcing initiative. The offshore supplier market is relatively immature,
however the quality of the supply base can be measurably higher than domestic
integrators with mature operating models. This help guide will help you begin
to develop a plan for visiting offshore markets and suppliers.
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Business Processes That Make Good Business Sense to
Outsource |
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By Ross Research
Harvard Business Review, May 2003
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Outsourcing intelligently -- putting non-core business functions in the hands
of third-party function experts -- is increasingly becoming the path to better
profitability. A Q&A session with Lisa Ross of Ross Research, in
association with Harvard Business Review, discusses the best business processes
to outsource.
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| Special Events |
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NASSCOM's ITES-BPO Strategy Summit 2003
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June 12 - 13, 2003
Bangalore, India
Nasscom's 2003 conference, fifth in the series, will focus on emerging trends,
new BPO service lines, country competitiveness, and service excellence for the
Indian ITES-BPO industry. The conference will be led by Indian and global
thought leaders, international BPO experts and will be highly interactive.
**neoIT Managing Director Avinash Vashistha to present the
session on Moving up the Offshore Value Chain: Non-Core to Core.
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Enterprise Offshoring: A Best Practices Summit
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July 20 - 22, 2003
Santa Cruz, CA
Absorb the latest insights on how your company can leverage offshore
development to be smarter, faster and more successful than your competitors.
And share experiences with your fellow attendees: enterprise software CEOs,
CFOs, CTOs, and VPs of engineering, R&D, support and services. A must
attend event for Software company executives.
**neoIT CEO Atul Vashistha to present the session on Managing
Offshore Risk.
**Offshore Insights subscribers will receive a discount for
this event, contact
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Allisson Butler at
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for more information.
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HRO World
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July 29 - 31, 2003
New York, New York
Focus on current topics in the sourcing industry including companies in the
news, leading corporate executives and top sourcing advisors.
**neoIT CEO Atul Vashistha to co-present with neoIT customer
Exult, discussing how to steer an effective offshore outsourcing strategy.
Exult will discuss how they successfully established a BPO center in India.
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2nd Annual International Outsourcing Conference
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August 24 - 26, 2003
New York City, New York
Focus on offshore outsourcing, how to structure BPO deals and best ways to
win.
**neoIT CEO Atul Vashistha to deliver presentation, Total
Cost of Offshoring: Understanding the Risk and Return Variances.
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Offshore Knowledge Center |
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Visit
Offshore Knowledge Center to learn more about global and offshore
outsourcing. Examine best practices on the full lifecycle of offshoring from
assessment and due diligence to transition, on-going management and analysis.
You will find reports written by respected industry analysts, offshore articles
from around the Web, and other important resources, such as newsletters and
presentations.
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Resources |
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SBPOA
Shared Services and Business Process Outsourcing Association is helpful in
gaining a better understanding of what it takes to setup and lead best-in-class
Shared Services or successful BPO activities.
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Firmbuilder.com
Management education and research dedicated to training managers and executives
on how to use outsourcing as a powerful management tool.
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neoIT in the News |
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Philippine Leader Aims to Lure More Outsourcing
May, 2003
Move over, India. There's a new player in the global outsourcing business.
Philippine President Gloria Macapagal Arroyo, who visited with President Bush
and was feted at a White House state dinner Monday, came to the nation's
financial capital yesterday to pitch US companies on the benefits of moving
some of their key business and technology tasks to her island nation.
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The Net Makes It All Easier
May, 2003
Where is work most efficiently done? It's a logical question, but one that
businesses never had the luxury to ask. Companies now can send office work
anywhere, and increasingly that means places like India and the Philippines.
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Delivering Offshore Outsourcing Assurance to Global Organizations
May, 2003
Syntel, an applications outsourcing and e-business company, has bagged the
prestigious neoQA seal of assurance with a Level 4 rating for its operations in
India.
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neoIT Guides Exult’s India Operations
May, 2003
With India as its base for BPO operations, Exult Inc intends to hire over 1,000
people focused on human resource (HR), with guidance from neoIT.
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Opinion Poll |
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What is the primary evaluation criteria
for ranking offshore BPO suppliers?
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Your Space
(Readers write-in) |
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neoIT derives knowledge from market intelligence. Your opinions and views
matter to us. If you feel you have something interesting or important to tell
us, please
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write to
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Note: Articles will be edited for content and length.
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Email your comments and
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questions to
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