neoIT | Global Offshoring Advisors | Offshore Outsourcing Consulting and Program Governance


	March 2003 Issue

Welcome to our March issue of Offshore Insights!

The sourcing process involves many key activities in the planning and lifecycle management phases. Of these, transition management and contract negotiations form an integral part in the success of offshoring relationships. How do “smart companies” manage these changes? How do they ensure that the transition is smooth, considering the numerous geographical locations that are coming up on the offshoring map, especially in BPO?

We are tracking the offshore outsourcing space to give you updated news, views, trends and add value to your offshore outsourcing decisions. This month, our in-house expert Atul Vashistha looks into the state of the offshore market and ‘smart’ strategies that companies are adopting to achieve maximum ROI on offshore deals.

Offshore Sourcing Articles

Smart Offshore Buyers: Prudence And Caution Dominates

By Atul Vashistha, neoIT

The appeal of offshoring services, not unlike the offshoring of manufacturing centers in the 70’s, is derived from a multitude of reasons: 1) cost savings, 2) focus on core business, 3) improve quality standards, 4) increase speed of business, 5) flexibility not necessarily provided by on-shore or near-shore suppliers. During late 2002 and continuing into 2003, research analysts cautioned buyers against outsourcing their IT and especially business processes to offshore locations, citing market immaturity as the key inhibitor. We disagree with this research finding. With supporting industry research and customer data, neoIT provides an analysis of the state of the offshore market and things that smart buyers are doing to maximize ROI on offshore deals.

Industry Research and Case Studies

	Maximizing Offshoring ROI - The Exult Case Ensuring Offshoring Success at Exult
	neoIT — January 2003
	Exult is intensely focused on maximizing the return on business investments, and the quest to ensure high ROI from a recent major offshore outsourcing. This case study examines Exult’s offshore outsourcing experience and the sourcing lifecycle management services of neoIT.

	Outsourcing Consultants and Legal Firms Who’s Who, What’s What & How do you Choose?
	Ross Research — February 2003
	This research report helps outsourcing buyers understand the significant value of using a sourcing advisor to assist in all phases of their outsourcing initiatives, learn how to select the best consulting and/or legal advisory firm(s) for their unique requirements, and gain insights into how to work most effectively with their chosen advisors.
	Click to Purchase report ** Enter the word neoIT in the Promotional Code box next to the report(s) you want to purchase. A 10 percent discount will automatically be applied to the final amount.

Special Events

BPO Opportunities in the Philippines

April 4, 2003
New York, NY

This half-day seminar gives insight into the BPO industry in the Philippines. Hear live experiences from Citibank, neoIT, Procter & Gamble, SPI, Outsource Philippines and AIG. President Arroyo will make a special appearance to discuss why the Philippines might be the country best positioned in the BPO industry..

**By invitation only. If you are interested in attending the event, please

send an email to

The 2nd Annual Healthcare Outsourcing Congress

March 31 - April 1, 2003
Las Vegas, Nevada

The Summit focuses on cost-effective strategies for outsourcing IT and business processes in healthcare (primarily in hospitals and health plans).

**neoIT’s Senior Vice President, Cliff Justice, to discuss emerging trends in the healthcare BPO industry.

Lawson CUE

April 13 - 16, 2003
Orlando, Florida

This is the most comprehensive user conference for Lawson services and products. This year's conference will provide both leadership and interactive learning opportunities for everyone involved.

SIG Sourcing 2003

May 6 - 9, 2003
Huntington Beach, California

Focus on current topics in the sourcing industry including companies in the news, leading corporate executives and top sourcing advisors.

**neoIT CEO, Atul Vashistha and neoIT customer, Exult, present opportunities in the offshore BPO market.

Sourcing Knowledge Center

Visit the Sourcing Knowledge Center to learn more about offshore strategy, services sourcing technology and how your company can improve its sourcing processes. You will find reports written by respected industry analysts, offshore articles from around the Web, and other important resources, such as sourcing newsletters and presentations.

	What's New in the SKC
	Why Country Decision Precedes Vendor Decision in Offshoring Navigating the Global IT Market Growth of the HR Outsourcing Market

	Resources

	Mayer, Brown, Rowe & Maw Mayer, Brown, Rowe & Maw's 1,300 lawyers worldwide bring value and world-renowned legal expertise to buyers’ outsourcing needs.

	neoIT in the News

	neoIT-TPI expand partnership February, 2003 neoIT-TPI Focus on Providing More Robust Offshore Services

	US-based BPO firm to set up local unit February, 2003 “neoIT has played an important role in our expansion to India.”

	Industry Week February, 2003 Managing in a Slow-Growth Economy

Opinion Poll

How do you secure value while contracting & negotiating an offshore engagement?

	Establish a Representative Office
	Involve a Research Institute
	Protect Intellectual Property
	Ensure Cultural Compatibility
	Use an Advisory Firm

View results View editorial comments on February poll

Learn more about neoIT

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