Welcome to our May issue of Offshore Insights!
Over the past two months, we discussed a best practices offshore methodology
(O4), consisting of four phases: Knowledge, Plan, Source and Manage. In this
issue, we focus on the Manage phase.
An offshore deal does not end with the contract signing, but enters the crucial
phase of transition management and continuous monitoring. Program Management is
an essential ingredient to a successful offshore lifecycle, but is often
neglected. What are the key elements to delivering on offshore program
management?
We are tracking the offshore outsourcing space to give you updated news, views
and trends to add value to your offshore outsourcing decisions. This month, we
look into the constituents of successful offshore program management.
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| Offshore Sourcing Articles |
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Offshore Program Management 
By neoIT
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Program Management is the essential monitoring tool in any
offshoring engagement, but often does not get the attention it deserves. What
effort is needed to deliver successful offshore program management? What are
the critical success factors beyond contract signing? And how is offshore
program management different from onshore? This article gives you tactical
information that you can apply to your own program management, and discusses
the value of using an independent third party to monitor the program.
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| Industry Research and Case Studies |
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Outsourcing Trends Affecting the Mid Market, 2003 |
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By Ross Research
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Mid-market companies in the United States and abroad comprise a huge, yet
relatively untapped market for outsourcing service providers and sourcing
advisors. This analysis helps you gain insights into opportunities in
mid-market outsourcing and the top 10 trends affecting mid-market companies
today.
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There’s More to Consider than Cheap Labor |
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By Thomas Hoffman and Patrick Thibodeau,
Computerworld
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There's much more to offshore outsourcing than lower labor rates. Industry
experts and CIOs with offshore experience caution would-be customers to
carefully examine all of the risks, including the hidden costs. It's also
important to protect intellectual property, examine the geopolitical risks in
the region where the work will be done and effectively communicate the
company's overall outsourcing strategy to stateside workers.
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| Special Events |
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The 2003 European Outsourcing Summit
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June 2 - 3, 2003
Brussels, Belgium
The 2003 European Outsourcing Summit presents a balanced and blended view of
outsourcing: drawing on leading business visionaries and analysts, customers
and providers, from Europe and around the world.
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Business
Process Outsourcing – HR, F&A, CRM & Beyond
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June 11 - 12, 2003
Chicago, Illinois
This comprehensive event will provide insight into the state of the BPO market
and a start to finish analysis for a BPO transaction. Don't miss the unique
opportunity to take part in individual consultations with the faculty and
sponsors.
**neoIT CEO will moderate a discussion on Offshore BPO, with
TPI's David Karney and Mayer, Brown, Rowe & Maw’s, Brad Peterson.
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HRO World
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July 29 - 31, 2003
New York, New York
Focus on current topics in the sourcing industry including companies in the
news, leading corporate executives and top sourcing advisors.
**neoIT CEO, Atul Vashistha, to co-present with neoIT
customer Exult, discussing how to steer an effective offshore outsourcing
strategy. Exult will discuss how they successfully established a BPO center in
India.
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2nd Annual International Outsourcing Conference
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August 25 - 26, 2003
New York City, New York
Focus on offshore outsourcing, how to structure a BPO deals and best ways to
win.
**neoIT senior advisor to deliver presentation, Total Cost of
Offshoring: Understanding the Risk and Return Variances.
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BPO Opportunities in the Philippines
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May 21, 2003
New York, New York
This half-day seminar gives insight into the BPO industry in the Philippines.
Hear live experiences from Citibank, neoIT, Procter & Gamble, SPI,
Outsource Philippines and AIG. President Arroyo will make a special appearance
to discuss why the Philippines might be the country best positioned in the BPO
industry.
**By invitation only. If you are interested in attending the
event, please send an email with your name, title, company name, email and
phone
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Offshore Knowledge Center |
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Our Sourcing Knowledge Center is now the
Offshore Knowledge Center. Use this center to learn more about global
and offshore outsourcing. Examine best practices on the full lifecycle of
offshoring from assessment and due diligence to transition, on-going management
and analysis. You will find reports written by respected industry analysts,
offshore articles from around the Web, and other important resources, such as
newsletters and presentations.
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Resources |
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Firmbuilder.com
Management education and research dedicated to training managers and executives
on how to use outsourcing as a powerful management tool.
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Mayer,
Brown, Rowe & Maw
Mayer, Brown, Rowe & Maw's 1,300 lawyers worldwide bring value and
world-renowned legal expertise to buyers’ outsourcing needs
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neoIT in the News |
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China Market Opportunity
April, 2003
neoIT CEO Atul Vashistha remarks at Central Coast Angel Network on the state of
the Chinese offshore outsourcing BPO and IT supplier market, and contrasts
China’s strengths and weaknesses to other outsourcing markets such as India,
Israel, the Philippines and Russia.
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Indian Software Firms Fear a Global Backlash
April, 2003
neoIT MD Avinash Vashistha comments on the global backlash that Indian firms
are facing in other countries.
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New Roles for Onshore CIOs
April, 2003
The CIO's role is likely to change as more IT and business processes are
outsourced offshore, but that doesn't have to be a negative change. CIOs should
continue to think of their jobs strategically and help top executives implement
the offshore strategies and operations, says Atul Vashistha, CEO of neoIT.
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Opinion Poll |
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When looking at offshore players, who
do you feel is best qualified to deliver your offshore strategy?
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Your Space
(Readers write-in) |
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neoIT derives knowledge from market intelligence. Your opinions and views
matter to us. If you feel you have something interesting or important to tell
us, please
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write to
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Note: Articles will be edited for content and length.
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Email your comments and
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questions to
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