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Welcome to the May 2007 issue of Offshore Insights. We continue to track the Services
Globalization industry to provide you with the latest news, views and trends that shape the way services are
purchased, delivered and managed around the world.
This month, neoIT's research brief tackles one of the most challenging aspects of offshoring: Change
Management. Managing the transition to global services can be disruptive to the organization and
traumatic for staff. The "Managing Change While Going Global" research brief provides insight into
the critical elements for an organization to successfully implement an offshore initiative, whether
it is project-specific or a sweeping company-wide change.
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Managing Change While Going Global
By neoIT
Managing change to services globalization environment is almost always disruptive and at times, traumatic. Nevertheless, it is a part of organizational life and essential for progress.
This months report "Managing Change While Going Global" focuses on how to effectively manage the change to services globalization.
It also aims to help business leaders understand that communication is an integral part of successful change management.
While the organizational readiness for services globalization will ascertain the effectiveness of the program, this report
describes other critical elements that are important for an organization to successfully implement offshore initiative.
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| Industry Research and Case Studies |
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| Events |
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Financial Services Outsourcing Annual Summit 2007
June 7, 2007
New York
Michael Serghiou, neoIT Senior Director, will moderate the panel on "Shared Services vs Captives vs Traditional Outsourcing".
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Global Services Destination Event Series - Nearshore IT: Mexico and Latin America
June 14, 2007
New York
Bryan Mekechuk, neoIT Managing Director, will present in his keynote "An Overview of Nearshoring to Mexico and Latin America".
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The forum aims to help IT executives better understand their sourcing options. Hear about leading players, emerging trends, best practices and advantages of outsourcing to Central and Eastern Europe from experts, industry analysts and participating companies, including HP, Intel, IBM, T-Systems and Deutsche Bank.
Dean Davison, neoIT Vice President - Research, will present a keynote on the Global Services Economy. |
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Global Sourcing: Right Sourcing / Right Shoring
June 21, 2007
London
Speakers from: Citibank, Amex, Honeywell, Barclays, BT, Orange, Allianz. present case studies looking at onshore, nearshore & offshore within BPO, HRO & KPO.
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neoIT Services Globalization Webinar Series - Guide to Better Governance
10am PDT, June 27, 2007
Webinar
Tom Waller, Head of Global Procurement & PMO: F&A Outsourcing Electronic Arts Inc. and Chance Curtiss, Senior Director, neoIT discuss supplier relationship management across time zones, and the most effective governance structures.
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| Offshore Knowledge Center |
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Visit the Offshore Knowledge Center to learn more about services globalization. Review best practices on the full lifecycle of global services
delivery from assessment and due diligence to transition, on-going management and analysis. You will find reports written by respected industry analysts,
articles from around the Web, and other important resources, such as newsletters and presentations.
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Lifecycle Series Part IV:
The Management Phase
By Atul Vashistha
CEO, neoIT
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| In my last column I wrote about the third phase in the services globalization lifecycle: sourcing, specifically I spoke about the second global sourcing ownership model - the captive center as an important aspect in the sourcing phase. The next phase in the lifecycle is the management phase, which is the measurement of success of an outsourcing deal. Too many firms and consultants measure success of an outsourcing deal through the eyes of contract negotiations. Over time, senior-level involvement in and commitment to a globalization initiative often fades when the initiative progresses into its steady state. |
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Your Space
(Readers write-in) |
| neoIT derives knowledge from market intelligence. Your opinions and views matter to us. If you feel you have something interesting or important to tell us, please write to articles@neoIT.com. |
| Note: Articles will be edited for content and length. |
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