Welcome to the November issue of Offshore Insights!
Business Process Outsourcing (BPO) is strategically and operationally different
from IT outsourcing, bringing in a whole new set of challenges and
complexities. So how do companies deal with these unique challenges? How is
offshore BPO changing the way companies plan their offshore strategies?
We are tracking the offshore outsourcing space to give you updated news, views
and trends to add value to your offshore outsourcing decisions. This month, we
discuss the challenges in business process offshoring.
|
| |
| Offshore Sourcing Articles
|
 |
Challenges with Offshore Business Process Outsourcing  |
| |
By neoIT
|
| |
While it is true that the volume of offshore BPO deals is
rising, the alarming fact is that as many as 50 percent of the deals actually
fail. Everyone talks of the drivers in BPO offshoring, but what are the
challenges? What are the basic questions a company needs to consider into
before taking a business process offshore? How should companies plan for
success?
|
|
| Top |
| Industry Research and Case Studies |
|
|
| Top |
| Special Events |
|
Business Process Outsourcing Asia 2003
|
| |
December 2-3, 2003
Oriental Hotel, Singapore
The emergence of new BPO service business models - Insourced, outsourced,
off-shore outsourcing to shared services and joint ventures formed between the
customer and the providers is taking the vendor/partner relationship to a more
complex level.
**Avinash Vashistha, neoIT Managing Partner, to speak on
"India as a hot favorite outsourcing hub for global corporations".
|
 |
|
The BPO Offshore Summit
|
| |
December 8-9, 2003
New York, NY
Corporate America is now looking beyond traditional outsourcing deals to enter
the offshore markets due to the tremendous cost savings and quality in these
markets. This two-day event will provide a start-to-finish analysis for the
effective offshoring of business processes.
**Atul Vashistha, neoIT CEO, to discuss the future of
offshore outsourcing.
|
|
|
Offshore Sourcing Conference
|
| |
January 21-22, 2004
New York, NY
Like many other global leaders, your organization is probably tasked with how to
deliver a successful offshore outsourcing strategy. As you embark on
this journey, there are many questions to consider. In response to the growing
need for useful and accurate information about the offshore outsourcing
process, neoIT, TPI and Mayer Brown Rowe & Maw, in collaboration
with Strategic Research Institute, have developed an offshore outsourcing
program that addresses both strategy and implementation issues.
**A neoIT, TPI & Mayer, Brown, Rowe & Maw event
|
|
| Top |
| Offshore Knowledge Center |
Visit
Offshore Knowledge Center to learn more about global and offshore
outsourcing. Examine best practices on the full lifecycle of offshoring from
assessment and due diligence to transition, on-going management and analysis.
You will find reports written by respected industry analysts, offshore articles
from around the Web, and other important resources, such as newsletters and
presentations.
|
|
What’s new in the OKC |
|
|
| Top |
|
|
neoIT in the News |
 |
| |
'Protectionism Will Cost U.S. Dear': India
|
| |
October, 2003
|
| |
"Putting a cap on H1-B visas gives offshoring a big shot in the
arm," says Avinash Vashistha, neoIT MD. "The restriction on importing skilled
manpower will push companies to do more offshoring work in India."
|
| |
| |
ITES: China Threat ‘Over-Estimated’
|
| |
October, 2003
|
| |
China has a shortage of middle management workforce and they
were costly for hiring against inexpensive talent pools with considerable
experience. But with BPO likely to become multi-locational, India should adopt
strategies for a long-term relationship with its customers, says neoIT MD
Avinash Vashistha.
|
| |
| |
All Signals Point to Recovery for Indian Software Sector
|
| |
October, 2003
|
| |
Deals being struck are in the size of $35-50 million for top 10
software companies in the last six months vis-à-vis under $35 million six
months ago, says neoIT Director Pankaj Sharma.
|
| |
| |
Cos Not Bundling BPO and IT in the Same Contract
|
| |
October, 2003
|
| |
Indian BPO vendors need to develop deep domain expertise in
their areas of operation and at least 50 people need to work on a deal to make
it financially viable, says neoIT CEO Atul Vashistha.
|
| |
| |
Shake-Out Soon in Contact Centre Biz: Survey
|
| |
October, 2003
|
| |
The Philippines, Mexico, South America, Eastern Europe and China
would benefit from increased BPO activity while India would dominate IT
applications offshoring with the Philippines, China, Russia supporting the
trend, says neoIT MD Avinash Vashistha.
|
| |
| |
The Hidden Costs of IT Outsourcing
|
| |
October, 2003
|
| |
A year ago, 100% of neoIT's business came from consulting
companies wishing to go offshore. Today, about 25% to 30% of its business
relates to fixing problems, says neoIT CEO Atul Vashistha.
|
| |
|
|
Opinion Poll |
|
| |
What factors are driving you to
offshore business processes?
|
| |
|
|
|
|
Resources |
|
| |
SIG
|
| |
The Sourcing Interests Group assists members in learning from
each other's experiences in outsourcing, alliances, procurement, E-Commerce and
shared services. Interest areas include Information Technology, Corporate
Support Services, Business Processes and Supply Chain.
|
| |
| |
SBPOA
|
| |
The Shared Services and Business Process Outsourcing Association
(SBPOA) is a membership organization for executives, managers, consultants,
administrators, and educators, with a professional interest in gaining a better
understanding of what it takes to setup and lead best-in-class Shared Services
or successful BPO activities.
|
| |
|
|
|
|
|
|
Your Space
(Readers write-in) |
|
| |
|
neoIT derives knowledge from market intelligence. Your opinions and views
matter to us. If you feel you have something interesting or important to tell
us, please
|
|
write to
|
|
Note: Articles will be edited for content and length.
|
| |
|
|
|
Email your comments and
|
|
questions to
|
|
|
|
|
