Volume 3 Issue 10 November 2005
Articles | Research | Events | Knowledge Center

Welcome to the November 2005 issue of Offshore Insights! We are tracking the offshore outsourcing space to give you updated news, views and trends to add value to your offshore outsourcing decisions.

For an Industry that is reeling under increasing operating costs, decreasing margins and reduced time to market constraints, the pace of exploration of avenues to decrease costs is not adequate. Although the Insurance industry has been leveraging services globalization better than some industries, it still lags behind the Financial Services, Banking and the Telecommunication industries.

This month’s white paper ‘Globalization in the Insurance Industry’ provides information on key trends and challenges for the insurance industry today and some good practices and recommendations on getting started with the whole process of Services Globalization.

 
Offshore Outsourcing Articles
Globalization in the Insurance Industry
  By neoIT
 

With limited in-house resources insurers are facing challenges in meeting the requirements for new products development as well as fulfilling existing customer requests. As a result insurers are turning to locations where qualified resources are available in abundance. Initially, many insurers looked at Canada as a potential source. However, even that market is near saturation. The focus is now shifting to other parts of the world like India, Philippines, Mexico and Jamaica. This whitepaper also explores the higher order benefits of services globalization - that of business transformation which is an emerging phenomenon today across industries the insurance industry included.

Is Outsourcing Part of the Solution to the Higher Education Cost Dilemma: A Preliminary Examination
  By Institute for Higher Education Policy
 

The report provides a review of the relatively small amount of existing information about the extent to which colleges and universities turn to outside vendors to do tasks traditionally done by employees. It finds (based in part on surveys done by the National Association for College and University Business Officers and other groups) that most colleges have turned to private entities to perform at least one function, in areas such as bookstores, food services and technology, and that the use of outsourcing is on the rise.

Top
Industry Research and Case Studies
Outsourcing to the Philippines: Metro Manila and beyond
  By neoIT
 

Last month's white paper, Mapping Offshore Markets 2005 highlights the world’s prominent nearshore and offshore destinations for Information Technology (IT) and Business Process (BP) outsourcing. According to this paper, the Philippines rank second to India as a BPO destination and has the long term potential to challenge India’s dominance especially in the BPO segment.

Mapping Offshore Markets Update 2005
  By neoIT
 

In overall terms India and Canada retain their dominant position in the ITO and BPO industries. However India's weaknesses in certain segments have emerged as growing gains for newer offshoring destinations. Poland, for example has shown remarkable growth as an outsourcing destination in both ITO and BPO.

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Offshore Outsourcing Events
Aviation Outlook Summit 2006
  December 5 - 6, 2005
The Westin, Kuala Lumpur

Avinash Vashistha, neoIT Founder and Managing partner, will participate in a Thought Leaders Forum: Outsourcing and Retail Innovators - Adapting Innovative Retail Strategies for Market Leadership.

Asset Management Industry Outsourcing Forum
 

December 8, 2005
New York, NY


Pavan Chahal, neoIT Managing Director, will moderate the panel Thought Leaders Forum: Role of Information Technology in the Success of Outsourcing in the Asset Management Industry.

2006 Global Services Conference*
  February 2, 2006
New York, NY

Atul Vashistha, neoIT CEO and Conference Chair, and Charlie Cortese, Managing Director at Lehman Brothers, will discuss the 5 W's of Services Globalization Strategy: What, Where, When, Why and Who. Pavan Chahal, neoIT Managing Director, together with Dave Bass, Manager Applications Development, Time, will delve into the Practical Aspects an Organization should consider during the Sourcing Process. Tarun Mehta, neoIT Managing Director, will discuss Governance and Relationship Management in Offshoring.

*neoIT is the Content Partner for this event

The 2006 Outsourcing World Summit
 

February 20 - 22, 2006
Orlando, Florida


Atul Vashistha, neoIT CEO, will present the keynote for the Offshore Outsourcing track titled Beyond Offshoring: The Emergence of Services Globalization.

What can a global services strategy do for your enterprise?
Find out at the … 2006 Global Services Conference

"Sourcing Strategies for People, Processes and Technologies"

February 2, 2006
Crowne Plaza Times Square, NYC
Producers: CMP-CyberMedia LLC
Content Partner: neoIT

REGISTER Now and Save $200 (Input priority code: GS6NLN)


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Offshore Knowledge Center


Visit the Offshore Knowledge Center to learn more about global and offshore outsourcing. Examine best practices on the full lifecycle of off shoring from assessment and due diligence to transition, on-going management and analysis. You will find reports written by respected industry analysts, articles from around the Web, and other important resources, such as newsletters and presentations.

What’s new in the OKC
Four Myths of Services GlobalizationSM
  Offshore Nation - July 2005
 

The Offshore Nation provides insight into several myths of services globalization. Any new business model or trend inevitably brings with it confusion and sometimes falsehoods, as people who do not understand the trend attempt to make sense of its nuances and complexities. The globalization of services is no exception. This article, which is an excerpt from the book, will dispel some of the myths surrounding services globalization, and discuss the realities of some of the most frequently asked questions surrounding it.

India and China Most Lucrative Outsourcing Destinations
  GlobalSourcingNOW - November 2005
 

AT Kearney, a US-based management consultancy, has released an Annual Global Services Location Index, assessing 40 outsourcing locations across the world. The index places India and China followed by South-East Asian countries as the top outsourcing destinations

Top

Opinion Poll
 
Offshore Outsourcing in Financial Services – Is it expected to rise significantly?


 
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View Editorial comments on the October Opinion
Poll
neoIT in the News
  India: Desperately Seeking Talent
  BusinessWeek,
November 2005
  Outsourcing consultancy neoIT keeps junior execs happy by offering them the opportunity to work with customers who are top global players.
 
  Filipinos Challenge India
  Business Standard,
November 2005
  Philippines is taking aggressive strides to catch up with India as the desired destination in BPO offshoring. According to a study by neoIT, an offshore advisory and management firm, Philippines is preparing eight other Filipino cities besides Manila to foster this growth in the country.
 
  Beyond Software India Eyes Microchips
  Reuters,
October 2005
  Avinash Vashistha, managing director of independent outsourcing consultancy NeoIT said it would take India a long time to compete with Taiwan, but added that the presence of Indian fabrication can drive demand for design services related to it. "The intent is not to compete...this is an enabler," he said.
 
  New Challenges Dog Outsourcing Customers
  Computerworld,
October 2005
  Burnout is another problem. Managers who oversee offshore outsourcing deals often wake up before dawn to connect with members of the offshore team before they've concluded their workday. A few hours later, the manager goes into the office and then puts in a full workday, noted Tarun Mehta, a managing director at NeoIT Inc., a San Ramon, Calif.-based consultancy. "That might work for a week or two weeks but after six months, the project begins to slip."
 
Resources
  Malaysia: RUSSIA: RUSSOFT
  RUSSOFT is an association of the leading companies in the field of Software Development from Russia and Bielorus. Currently RUSSOFT consists of more than 50 companies with 6000 highly qualified software developers who are experienced across a broad range of applications and technical platforms. RUSSOFT companies have provided services to small and intermediate sized companies as well as many of the Fortune 500 companies...
 

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