Volume 1 Issue 12 September 2003
Articles | Research | Events | Knowledge Center

Welcome to the September issue of Offshore Insights!

Preparedness. This ensured a quick recovery for many companies during last month’s electrical blackout in North America. Data recovery companies reported that only a few systems across the US and Canada were disabled, but no critical data was lost. Not surprisingly, disaster recovery and data security have assumed more importance than in the past. And with more companies moving offshore, the safety of critical data becomes even more crucial.

We are tracking the offshore outsourcing space to give you updated news, views and trends for your offshore outsourcing decisions. This month, we discuss security risks in offshoring and what best practices to follow when evaluating offshore suppliers.

 
Offshore Sourcing Articles
Security Best Practices in Offshoring
  By neoIT
 

With offshore outsourcing comes risk, including: security, cultural compatibility, legal framework, infrastructure, geopolitical risks, etc. Understanding and identifying measures to mitigate the risks is essential to maximize returns on offshoring initiatives. Yet, of all the factors, security and disaster recovery is a significant concern with offshore engagements. In fact, it is one risk that and has assumed more significance in the post-September-11 world.

This article explores security concerns and looks at some of the best practices for mitigating the risks prevailing in the industry today. The article also outlines the role of a third party Security Organization in managing security-related issues.

Top
Industry Research and Case Studies
Insource or Outsource?
  By CIO
 

Many CIOs cite sourcing choices as part of their overall portfolio of resourceful practices. Some employ traditional infrastructure outsourcing while others send application development work as far away as China. Some are bringing IT work back in-house, while others are turning to ASPs.

"Do-Not-Call Registry" Launched for US Consumers
  By Nasscom
 

It's a new ruling by the US Government and it's expected to impact Indian contact centers providing telemarketing services for companies based in North America.

The Russian IT Market: Time for Mergers?
  By The Russia Journal
 

The Russian IT market, though with a volume of just over $4.7 billion, is growing at a confident rate of 15-20 percent per year. This has stimulated the beginnings of a merger and takeover process in the sector.

Top
Special Events
The 2003 GHANA Outsourcing Conference
 

October 3, 2003
Philadelphia, PA


This conference, sponsored by Nafricom and Adanfo Pa BPO, is the first ever held for Business Process Outsourcing for Ghana. Get to know what is being outsourced to West Africa, why Ghana is a destination for offshoring and how to use Ghana’s talented professionals in a variety of different vertical industries for outsourcing.

**neoIT CEO, Atul Vashistha, will discuss Offshore BPO opportunities in Ghana.

BPO/ Shared Services and Offshoring as Fundamentals For Corporate Success
 

October 7, 2003 - San Diego, CA
October 9, 2003 - Chicago, IL
October 14, 2003 - Washington, D.C.


Companies are under intense pressure to reduce costs, increase profitability and deliver value to stakeholders consistently demands innovative strategies. What is the right strategy for your corporation? What should you do to guide your executive peers in evaluating whether to insource, outsource or go offshore? This one-day briefing gives you open access to some of the world’s foremost sourcing experts.

**neoIT senior advisor will discuss Paths to Offshoring Success.

The 2003 India Outsourcing Summit
 

October 15-16, 2003
The Leela Palace, Bangalore, India


Understand how to do business in India, its unique requirements and culture, how to compare India to other offshore destinations, and how to make and manage your company’s India sourcing strategy.

**neoIT CEO, Atul Vashistha, will discuss India as an Offshore Destination.

The 2003 China-America Outsourcing Business Development Summit
 

October 18-20, 2003
Beijing, China


With a 2000 GDP of US$1.08 trillion China is the world’s sixth largest economy. Many US companies have made significant investments in their Chinese operations. All of GE’s businesses are now operating in China with total investments over US$1.5 billion.

**neoIT CEO, Atul Vashistha, will discuss Emerging Outsourcing Trends in the Chinese Market.

The Legal and Business Guide to Offshore and Global
Outsourcing
 

October 29-30, 2003
New York, NY


While many enterprises have experience with outsourcing domestically, this knowledge is not enough when entering into agreements with providers abroad. Learn practical strategies for structuring agreements and minimizing legal and business risks.

**Offshore advisor, Cliff Justice, will discuss Project Parameters: Establishing the Objectives and Structure of Offshore Outsourcing Agreements.

SIG’s Sourcing Leadership 2003 Conference
 

October 28-31, 2003
Scottsdale, AZ


The Sourcing Interests Group’s 24th semi-annual conference will focus on outsourcing business processes, IT and the offshore outsourcing market. SIG’s conferences are acclaimed by many as the world’s top sourcing event for C level executives and their direct reports.

**Chevron-Texaco and neoIT will co-present on Creating an Offshore Roadmap.

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Offshore Knowledge Center


Visit Offshore Knowledge Center to learn more about global and offshore outsourcing. Examine best practices on the full lifecycle of offshoring from assessment and due diligence to transition, on-going management and analysis. You will find reports written by respected industry analysts, offshore articles from around the Web, and other important resources, such as newsletters and presentations.

What’s new in the OKC
Outsourcing’s Evolving Value Proposition
Offshore Upstarts
Assessing and Building The Offshore Road-Map
Offshore Program Management
Top
neoIT in the News
  India poised to boom in outsourcing of financial services
  August, 2003
  Indian IT supervisors have much more experience and built up domain knowledge, but earn much less pay packets than their US counterparts, says Avinash Vashistha, neoIT MD.
 
  Navigating the Offshore Services Roadmap
  August, 2003
  Despite the pitfalls associated with it, offshore services offer benefits like cost saving, focus on core business, improve quality standards, increase speed of business, flexibility in business operations, says neoIT CEO Atul Vashistha.
 

Opinion Poll
  What areas of security do you consider crucial when evaluating an offshore supplier?
 
Network security
Data security
Customer privacy
Disaster recovery
Business continuity
Other
All of the above
 
View results

View Editorial comments on the August Opinion Poll
Resources
  Digital Philippines Foundation
  Digital Philippines Foundation is a non-stock, non-profit organization composed of Information and Communications Technology (ICT) and ICT-related.
 
  Mayer, Brown, Rowe & Maw
  Mayer, Brown, Rowe & Maw's 1,300 lawyers worldwide bring value and world-renowned legal expertise to buyers’ outsourcing needs.
 

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