Volume 5 Issue 10 | November 2007 |
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Welcome to the November 2007 issue of Global Services Insights.
We continue to track the Services Globalization industry to provide you with the latest news, views and trends
that shape the way services are purchased, delivered and managed around the world.
The latest in neoIT’s highly regarded monthly research brief examines the leading practices
in establishing demand management functions and defines the processes, success factors and
metrics for demand management. By recognizing and delineating demand management functions,
organizations can help organizations better map business unit objectives to global sourcing
priorities and processes. The research brief outlines the steps that go into creating corporation-specific
demand management model and process.
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| Offshore Outsourcing Articles |
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Increasing Demand for Demand Management
By neoIT
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A new term, "demand management" is finding its way into the vocabularies of leading-edge
global organizations. Demand management is the discipline of systematizing and prioritizing
global sourcing investments, managing spending, implementing change and overseeing the
realization of results.
"In many organizations, demand management functions continue to be a series of loosely connected,
ad hoc processes subject to management discretion," stated neoIT CEO Eugene Kublanov. "Today,
global sourcing frontrunners are developing systematic processes and defined responsibilities
that fall under the demand management umbrella and increasingly view demand management as a
worthwhile investment rather then as a cost."
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| Industry Research and Case Studies |
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| Offshore Knowledge Center |
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Visit the Offshore Knowledge Center to learn more about services globalization. Review best practices on the full lifecycle of global services delivery from assessment and due diligence to transition, on-going management and analysis. You will find reports written by respected industry analysts, articles from around the Web, and other important resources, such as newsletters and presentations.
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Seven Secrets of Successful Globalizers: Secret #1: Embrace Globalization
By Atul Vashistha
Chairman, neoIT
In the course of my career consulting companies on services globalization, I’ve found that there are seven important practices common among those companies that successfully globalize their services and absent among those
companies that have not succeeded in globalizing. In this and my next six columns, I’ll introduce those seven practices –
what I call Seven Secrets of Successful Globalizers. |
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Brazil Sambas onto Offshore Outsourcing Stage
Brazilian-American Chamber of Commerce, October 2007
How to Negotiate a Global Services Agreement?
IndiaInfoline, September 2007
RSM McGladrey FPO to Enter US Corporate Taxation Space
The Economic Times, October 2007
The Rupee's Rise, the Dollar's Demise and You: Managing Currency Risk in Offshore Outsourcing
CIO, October 2007
IBM May Rival India's Top Offshore IT Firm in Headcount
Computerworld, October 2007
Indian Tech Companies Want to be Business Consultants Too
Live Mint, October 2007
New Mantra for BPO
Offshoring Times, September 2007
2008 Global Services 100 Survey
Global Services, September 2007
Retail Promotions to Create New Opportunities for BPO, IT Firms
Business Standard, September 2007
Offshore IT Services Showdown: India Versus China
CIO, September 2007
Buy Revenues is the New Mantra for Indian BPO Firms
Live Mint, The Wall Street Journal, September 2007
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Your Space
(Readers write-in) |
| neoIT derives knowledge from market intelligence. Your opinions and views matter to us. If you feel you have something interesting or important to tell us, please write to articles@neoIT.com. |
| Note: Articles will be edited for content and length. |
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