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Welcome to the September 2006 issue of
Offshore Insights. We continue to track the
Services Globalization industry to provide you with the latest news, views and
trends that shape the way services are purchased, delivered and managed around
the world.
Last month we issued findings that evaluated offshore maturity and financial
performance, revealing just how nascent most services globalization programs
efforts are today. With much room left for growth, this month’s white paper
provides a peek into practices that have succeeded in transforming businesses
by leveraging services globalization.
Watch out for next month’s white paper "Global City Competitiveness"
where we assess current and future attractiveness of various cities across the
globe as services delivery locations.
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| Offshore Outsourcing Articles
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Seven Secrets of Successful Globalizers
By neoIT
This is an excerpt from an upcoming book by Atul Vashistha and Eugene Kublanov
titled "Seven Secrets of Highly Successful Globalizers". It provides an
overview of the global practices that highly successful firms have in common
based on the premise that companies that are successful globalizers engage in
similar practices – practices which other companies should be able to emulate.
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| Industry Research and Case Studies |
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| Events |
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Chief Service Officer’s Summit
October 3 - 4, 2006
Boston, MA
Eugene Kublanov, neoIT Managing Director & COO, will moderate a power panel on
Globalization of the Service Chain.
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The
17th Annual Compete Through Service Symposium
November 1 - 3, 2006
Ritz-Carlton Hotel, Phoenix, AZ
The "Compete Through Service" Symposium is the only executive program providing
a variety of approaches and tools for competing through service by:
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Designing and
delivering "out of the box" customer service |
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Creating and
promoting new, innovative services |
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Constructing
value-added, revenue-producing services |
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Establishing a
service culture that differentiates.... |
And above all, an
unrelenting focus on the customer.
Atul Vashistha, neoIT CEO, is scheduled to speak at the event. He will discuss
the topic of globalizing services.
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5th Annual BITS/American Banker Financial Services Outsourcing Conference
November 13 - 14, 2006
Orlando, FL
Eugene Kublanov, neoIT Managing Director & COO, will participate in the "Global
Development & Trends panel".
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| Offshore Knowledge Center |
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Visit the
Offshore Knowledge Center to learn more about services globalization.
Review best practices on the full lifecycle of global services delivery from
assessment and due diligence to transition, on-going management and analysis.
You will find reports written by respected industry analysts, articles from
around the Web, and other important resources, such as newsletters and
presentations.
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Are You In or Out?
By Atul Vashistha
CEO, neoIT
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| What would you do if your
organization asked you to evaluate the possibility of outsourcing your own
function – basically, yourself? This article looks at how you can assess the
feasibility, benefits and challenges of outsourcing your own function from an
objective point of view.
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An annual study recognizing
excellence among global service providers
Conducted by:
neoIT and Global Services magazine |
Deadline to submit your entry
is
12 midnight PST on
October 2, 2006. |
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Your Space
(Readers write-in) |
| neoIT derives knowledge from market
intelligence. Your opinions and views matter to us. If you feel you have
something interesting or important to tell us, please write to
articles@neoIT.com. |
| Note: Articles will be edited
for content and length. |
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