Volume 5 Issue 9 | September 2007
www.neoIT.com

Welcome to the September 2007 issue of Global Services Insights. We continue to track the Services Globalization industry to provide you with the latest news, views and trends that shape the way services are purchased, delivered and managed around the world.

The latest in neoIT’s popular monthly global sourcing research series Negotiating a Global Services Outsourcing Agreement, tackles one of the most challenging aspects of successful outsourcing, the contract negotiations phase. In order for global sourcing to succeed, one of the most important aspects is to strike a win-win deal for both the buyer and the supplier.


Content
Outsourcing Articles
Industry Research
Events
Offshore Knowledge Center
Global Viewpoint
neoIT in the News
 
Offshore Outsourcing Articles   
Negotiating a Global Services Outsourcing Agreement
By neoIT
The research indicates that in order to reach a successful global services agreement, corporations need to be prepared with a well-defined strategy, and to have leadership in place to guide the overall direction before initiating contractual agreements. Unfortunately, many companies skip the first two steps and begin with tactical contract negotiations. This bypasses the importance of having a shared strategy or consistent support when negotiating company interests. All too often, this can result in negotiation missteps and backtracking.

Top
Industry Research and Case Studies   
Retail Promotions: Gaining Advantage from Global Services
By neoIT
Overcoming the Dollar’s Demise
By neoIT
Private Equity Firms Turn to Global Sourcing for Returns
By neoIT
Managing Change While Going Global
By neoIT
Top
Events   
IAOP Chapters
October 2, 2007
Bay Area, San Francisco
Dean Davison, neoIT Vice President Marketing and Research presents on the Outsourcing Tools Market and the overall status of using tools to manage governance and the organizational and technology hurdles.

The Financial Service Industry “Nearshore” Sourcing Conference
October 17 - 19, 2007
Toronto, Ontario Canada
Dean Davison, neoIT Vice President Marketing and Research, will be attending this event as a VIP Delegate.

Ukrainian Outsourcing Forum 2007
November 1 – 2, 2007
Kyiv, Ukraine
Dean Davison, neoIT Vice President Marketing and Research, will be presenting on the Global Services 100 and Industry Leadership.

6th Annual BITS Financial Services Outsourcing Conference
November 5 – 6, 2007
Doral, FL
Atul Vashistha, neoIT CEO, delivers a keynote on the Globalization of Professional Services under the event theme of the ‘Many Faces of Human Capital'

2007 BPM Summit
November 12 - 13, 2007
Old Greenwich, CT
Atul Vashistha, neoIT CEO, will share his expertise on Reinventing Finance: How to Leverage the Global Services Advantage.

Top
Offshore Knowledge Center   
Visit the Offshore Knowledge Center to learn more about services globalization. Review best practices on the full lifecycle of global services delivery from assessment and due diligence to transition, on-going management and analysis. You will find reports written by respected industry analysts, articles from around the Web, and other important resources, such as newsletters and presentations.

What's new in Knowledge Center
Outsourcing in Local Time
  Top
   
neoIT | Global Viewpoint
 
Change Amidst Globalization
By Atul Vashistha
Chairman, neoIT

When approaching the multi-dimensional change created by services globalization, many firms find that the change is all consuming and often extremely gut wrenching. Most organizations spend 90% of their time and effort on systems and only 10% of their time in managing people’s expectations. It is easier to change systems and processes but difficult to change people.
neoIT in the News
 
China Strives for Offshore Outsourcing Supremacy
Offshoring Times, August 2007

Offshore Product Firms Move Away From BOT
Business Standard, August 2007

Indian Outsourcers Start to Feel Subprime Fallout
Reuters, August 2007

Wirpro's Acquistion of Infocrossing
CIO Weblog, August 2007

From H-1Bs To Growth: Why Wipro's Buying Into The U.S. IT Market
Information Week, August 2007

Down To Business: Global Outsourcing: Not A One-Way Street From U.S.
Information Week, August 2007

neoIT Changes CEOs
San Francisco Business Times, August 2007

Searching For Niches
Business Today, August 2007

Unisys Steps Up Outsourcing to India in Bid to Revive Fortunes
Live Mint, The Wall Street Journal, August 2007

Indian Firms Eye Fast-Growing European Outsourcing
San Diego Union Tribune, August 2007

Indian Outsourcers Go Shopping in Europe
IT Business Edge, August 2007

Wipro Expands U.S. Operations Through $600 Million Acquisition of Infocrossing
Information Week, August 2007

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